- We strive to provide complete care for our patients. Learn more about all the services we provide.
OUR EYEGLASS GUARANTEE:
All eyewear dispensed will meet or exceed the most current industry standards according to the latest FDA recommendations and the American National Standards Institute.
All eyewear is guaranteed to be free of manufacturer’s defects for one year from order date. Final determination of defects will be made by the original manufacturer and/or Optics Pus. Damage resulting from misuse, accidents, and normal wear-and-tear are NOT considered defects.
NOTE: For eyewear orders covered by THIRD PARTY PLANS (Insurance, Vision Plans, Union Plans) please refer to your plan contract for warrantee details.
All PRESCRIPTION lenses are provided with anti-UV and SCRATCH-RESISTANT treatments. Scratched lenses may be replaced one time within one year of order date, at No Charge. Subsequent Scratch Replacements OR first time replacements within TWO YEARS of order date will be replaced at 40% of the most current LIST PRICE of that lens. REPLACEMENT LENSES MUST duplicate the original order (Prescription, Material, and Lens options).
DOCTOR’S CHANGES, within 60 days of order date will be done ONE TIME at NO CHARGE. Subsequent prescriptions changes will be supplied at 40% of the most current LIST PRICE of that lens. (Prescription changes determined by Optics Plus physicians will be done at NO CHARGE).
PROGRESSIVE ADDITION LENSES are guaranteed to be satisfactory OR they may be returned for exchange or credit within 30 days of order date. (Refunds are not available on prescription eyewear or custom orders.)
Unused and complete Non-prescription items are returnable for EXCHANGE or OFFICE CREDIT within 10 days of purchase. Factory sealed, non-expired contact lenses packages may be returned for exchange or credit only. Opened packages are NOT returnable.
Special orders & ALL prescription items are not returnable unless approved by manufacturer.
ALSO, PLEASE NOTE:
A deposit is required on all new orders. Balance is due upon dispensing of finished eyewear, unless other arrangements have been approved.
IF YOU HAVE VISION CARE COVERAGE: We must have complete and current coverage information before performing any services. Many plans have restrictions that may result in denial of benefits.
PATIENTS ARE RESPONSIBLE FOR ALL UNPAID BALANCES.